Knowledge Base

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Knowledge Base

Dispatchers

Dispatchers

How to use the TCMS platform as a Dispatcher user

Creating Orders

Creating Orders in Yojee - Manual

Creating Orders in Yojee - Batch Upload

Creating a Multi-Leg Container Booking with an empty leg

Create a return order

Managing Orders

Editing a Booking

How to Add Legs to an Order Using the 'Add Legs' Option

Adding order legs on the fly

Cancel Selected Items or Orders

Adding and Viewing Documents on an Order

How do I Fail or Report a Booking

How do I find Reported jobs?

Working with reported tasks

View Waybill

Batch Print or Download Labels

Driver Chat: Seamless Communication with Your Drivers

My driver needs help

Learn how to access and interpret Audit Logs in Yojee for complete visibility into dispatcher, partner, and driver actions.

How to save and manage your filters in Explore and Task List view

Quick Access Dates & Filters

Changing the Service Type after Creation

Order Page Time & Date Picker

Transport Orders Page

Duplicate Orders and Items

Finalise an order on behalf of a driver

Multi-Order Searching

Completing Orders on Behalf of Drivers or Partners in Yojee

Driver Task Instructions with Task Notes

Download Driver Photos in Dispatcher

Save and Manage Filters in Transport Orders

Order carrier planning with Transfer Planned

How to Send Bulk Messages to Drivers in Yojee Chat

Understanding Proof of Pickup (POP) in Yojee TCMS

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Dispatching Orders

Optimising Routes with Yojee: A Guide to Smart Route Planning

Quick Assign

Manual Plan

Broadcast

Transferring Orders to a Downstream Delivery Partner

Multi Select for Transfer, Accept & Reject.

Managing Un-Sequenced Tasks in Yojee: A Complete Guide

How to Reassign a Job to Another Driver in Yojee TCMS

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Tracking Orders

How can I see the driver location in Yojee

Explore View - Presentation Mode

Accessing the Tracking Page from Yojee Dispatcher

Live Tracking Page

Completing Tasks on Behalf of Drivers in Task List and Explore Views

Where do I find the POD?

Understanding ETAs in Yojee: Visual Indicators for Accurate Delivery Tracking

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Partners

Partners Overview

Adding a Partner via CIP

Partner Driver Location

Inviting a Downstream Partner

Service Type Mapping in Yojee: A Guide for Partner Management

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Network

Creating and Managing Zones in Yojee TCMS

How do I create a Hub?