Completing Tasks on Behalf of Drivers in Task List and Explore Views

A step-by-step guide for dispatchers to complete pickup and drop-off tasks efficiently in Yojee.

Overview

In certain situations, dispatchers may need to complete pickup or drop-off tasks on behalf of drivers. This guide explains how to complete tasks in Task List or Explore View and highlights when to use the Transport Orders page for accurate timestamps.

Prerequisites

Before completing tasks:

1. Orders must be in ‘Accepted’ status (i.e., already assigned to a driver).
2. Ensure the Task List is filtered to the 'Assigned' status view.
   

1. Completing Orders (Pickup and Drop-Off Tasks Simultaneously)

To complete both tasks at the same time:

1. Select the orders you wish to complete.
2. Click "Complete".
3. A confirmation message will appear. Click "Confirm" to proceed.

2. Completing Specific Tasks (Pickup or Drop-Off)

To complete either the pickup or drop-off task:

1. Change the Task List view to "Tasks".
   
   • This view allows you to select specific pickup or drop-off tasks.
2. Alternatively, use filters to narrow down to the specific task type.
3. Select the tasks you want to complete.
4. Click "Complete".
5. A confirmation message will appear. Click "Confirm" to proceed.

3. Completing a Single Task

To complete one task at a time:

1. In Task List or Explore, click the three dots on the right-hand side of the task.
   1. Task List:
   2. Explore:
      
2. Select "Complete".

Audit Logs and Accurate Timestamps

⚠️ Important Note

• Tasks completed in Task List or Explore View will be recorded in the Audit Log with the dispatcher’s timestamp (i.e., the time the dispatcher completes the task).
• If you need to complete an order with the accurate milestone timestamp (e.g., the original task completion time), use the Transport Orders Page.

For detailed steps, refer to the article: Complete on Behalf of Driver or Partner.