Transferring Consignments to a Downstream Delivery Partner

Transferring allows you to send your order items to a Downstream Delivery Partner who will manage the delivery process.

Transferring consignments to downstream delivery partners can be done in either  LIST or EXPLORE view.  To begin:

  1. Select the order items you would like to transfer. You can select all or one at a time. 
  2. Select Transfer in the top action menu. The partners will then be displayed on the right of the page.
  3. Select the partner you wish to transfer the consignments to.



    A new window will open. Confirm your transfer by selecting TRANSFER

    Success! Your items have been transferred to your Downstream Partner. Look for the confirmation in the top right-hand corner of your screen. 

    Service Type Mapping 🛎️

    When you are in the process of setting up new Downstream Partners, it is important to map your existing service types to match those of your partner. This ensures that the correct service levels are applied and everything runs smoothly. For more information on this see Service Type Mapping.

    Service Type Missing ❌

    When transferring consignments where services have not been previously mapped, it will show the below prompt:

    At this point, you can establish the service mapping for your partner. Simply select Save & Transfer to set the mapping and transfer the consignment.

    For more information see Service Type Mapping.