---
title: "Service Type Mapping in Yojee: A Guide for Partner Management"
description: Streamline partner operations with Yojee's service type mapping. Learn how to configure mappings, handle notifications, and use audit logs for seamless order transfers.
---
[Skip to content](https://help.yojee.com/knowledge/service-type-mapping#main-content)
English
Show submenu for translations
- Knowledge Base
Open main navigation
Close main navigation
- Knowledge Base
- English
Show submenu for translations
- [Go to yojee.com](https://www.yojee.com/)
[Go to yojee.com](https://www.yojee.com/)
Hello. How can we help you?
- There are no suggestions because the search field is empty.
1. [Knowledge Base](https://help.yojee.com/knowledge?hsLang=en)
2. [Dispatchers](https://help.yojee.com/knowledge/dispatchers?hsLang=en)
3. [Partners](https://help.yojee.com/knowledge/dispatchers?hsLang=en#partners)
# Service Type Mapping in Yojee: A Guide for Partner Management
## Learn how to configure service type mapping to streamline order transfers between upstream and downstream partners.
### **Overview**
**Service Type Mapping** in Yojee allows you to align service types between upstream and downstream partners, ensuring smooth order transfers when using the **Partner Management** feature. This guide explains how to configure mappings, manage unmapped services, and monitor notifications for transfer issues.
---
### **1. Configuring Service Type Mapping**
#### **Step 1: Access the Setup Mapping Tool**
1. Navigate to the **Partners** section in Yojee by navigating to the Profile menu in the top right and selecting Parnters.
2. Select the **Setup Mapping** button for the desired partner.
#### **Step 2: Choose Mapping Method**
You can configure service type mapping in two ways:
1. **Default Mapping**:
- Map all service types to a single default service type.
- Example: Map multiple delivery types (e.g., same day, next day) to a single downstream service type.
2. **Explicit Mapping**:
- Map each service type explicitly to a corresponding downstream service type.
- Example: Map "Same Day Delivery" to a specific service type used by your downstream partner.
---
### **2. Bi-Directional Partner Mapping**
For **bi-directional partners**, you can also view how your upstream partner has mapped their service types to yours. This provides clarity and ensures alignment across partner operations.
---
### **3. Handling Unmapped Services**
#### **Unmapped Service Warning**
If an order’s service type hasn’t been mapped, you’ll see the following warning:
To resolve:
1. Assign the service type mapping.
2. Click **Save & Transfer** to proceed without leaving the screen.
---
### **4. Notifications for Failed Transfers**
If you have dispatch rules configured, unmapped service types may cause orders to fail during transfer.
- Check the **bell icon** 🔔 in the top-right corner of the dispatcher screen for notifications about failed transfers.
- Update the mapping to resolve the issue and retry the transfer.
---
### **5. Audit Logs**
Yojee provides a detailed **Audit Log** to track changes to service type mappings.
- View who made changes, what was updated, and when.
- Access the Audit Log for accountability and compliance.
---
### **Additional Resources**
- **[Transferring Consignments to a Downstream Delivery Partner](https://help.yojee.com/knowledge/transfer-selected-items?hsLang=en)**: Learn how to transfer orders efficiently.
---
### **Key Takeaways**
- Service type mapping ensures seamless order transfers between upstream and downstream partners.
- Configure mappings using default or explicit methods for flexibility.
- Use audit logs and notifications to manage and monitor transfer issues effectively.
- [Quick Start Guides](https://help.yojee.com/knowledge/quick-start-guides?hsLang=en)
- [Power Up with Yojee - Training Sessions](https://help.yojee.com/knowledge/power-up-with-yojee-training-sessions?hsLang=en)
- [Dispatchers](https://help.yojee.com/knowledge/dispatchers?hsLang=en#main-content)
- [Creating Orders](https://help.yojee.com/knowledge/dispatchers?hsLang=en#creating-orders)
- [Managing Orders](https://help.yojee.com/knowledge/dispatchers?hsLang=en#managing-orders)
- [Dispatching Orders](https://help.yojee.com/knowledge/dispatchers?hsLang=en#dispatching-orders)
- [Tracking Orders](https://help.yojee.com/knowledge/dispatchers?hsLang=en#tracking-orders)
- [Partners](https://help.yojee.com/knowledge/dispatchers?hsLang=en#partners)
- [Network](https://help.yojee.com/knowledge/dispatchers?hsLang=en#network)
- [Drivers](https://help.yojee.com/knowledge/drivers?hsLang=en)
- [Senders](https://help.yojee.com/knowledge/senders?hsLang=en)
- [Partners](https://help.yojee.com/knowledge/partners?hsLang=en)
- [Manage](https://help.yojee.com/knowledge/manage?hsLang=en#main-content)
- [Account](https://help.yojee.com/knowledge/manage?hsLang=en#account)
- [Users](https://help.yojee.com/knowledge/manage?hsLang=en#users)
- [Fleet](https://help.yojee.com/knowledge/manage?hsLang=en#fleet)
- [Drivers](https://help.yojee.com/knowledge/manage?hsLang=en#drivers)
- [Addresses](https://help.yojee.com/knowledge/manage?hsLang=en#addresses)
- [Customers](https://help.yojee.com/knowledge/manage?hsLang=en#customers)
- [Orders](https://help.yojee.com/knowledge/manage?hsLang=en#orders)
- [Planning](https://help.yojee.com/knowledge/manage?hsLang=en#planning)
- [Documentation](https://help.yojee.com/knowledge/manage?hsLang=en#documentation)
- [Finance](https://help.yojee.com/knowledge/manage?hsLang=en#finance)
- [Partners](https://help.yojee.com/knowledge/manage?hsLang=en#partners)
- [Analytics](https://help.yojee.com/knowledge/analytics?hsLang=en#main-content)
- [Dashboards](https://help.yojee.com/knowledge/analytics?hsLang=en#dashboards)
- [Reports](https://help.yojee.com/knowledge/analytics?hsLang=en#reports)
- [API Documentation](https://help.yojee.com/knowledge/api-documentation?hsLang=en)
- [FAQ and Glossary](https://help.yojee.com/knowledge/faq-and-glossary?hsLang=en#main-content)
- [Drivers & Planning](https://help.yojee.com/knowledge/faq-and-glossary?hsLang=en#drivers-planning)
- [Glossary](https://help.yojee.com/knowledge/faq-and-glossary?hsLang=en#glossary)
- [Reports](https://help.yojee.com/knowledge/faq-and-glossary?hsLang=en#reports)
- [Other](https://help.yojee.com/knowledge/faq-and-glossary?hsLang=en#other)
- [Release Notes](https://help.yojee.com/knowledge/release-notes?hsLang=en#main-content)
- [Release Notes 2026](https://help.yojee.com/knowledge/release-notes?hsLang=en#release-notes-2026)
- [Release Notes 2025](https://help.yojee.com/knowledge/release-notes?hsLang=en#release-notes-2025)
- [Release Notes 2024](https://help.yojee.com/knowledge/release-notes?hsLang=en#release-notes-2024)
- [Release Notes 2023](https://help.yojee.com/knowledge/release-notes?hsLang=en#release-notes-2023)
- [Release Notes 2022](https://help.yojee.com/knowledge/release-notes?hsLang=en#release-notes-2022)
- [Release Notes 2021](https://help.yojee.com/knowledge/release-notes?hsLang=en#release-notes-2021)
- [Release Notes 2020](https://help.yojee.com/knowledge/release-notes?hsLang=en#release-notes-2020)
- [New Starter Training](https://help.yojee.com/knowledge/new-starter-training?hsLang=en#main-content)
- [Level 1](https://help.yojee.com/knowledge/new-starter-training?hsLang=en#level-1)
[](https://www.yojee.com)
TCMS Knowledge Base
[mailto:support@yojee.com](mailto:support@yojee.com)
Copyright © 2026 Yojee Pte Ltd