If you take advantage of our Partner Management, when you transfer your orders, we now allow you to map the service type to that of the Downstream Partner.
⚠️ If you do not have the service types mapped, you will NOT be able to transfer to your downstream partners. ⚠️
You will be prompted with a warning to set up the service type mapping
In the case of having dispatch rules configured, please check the bell 🔔 on the top right hand corner of your dispatcher screen to view any notifications for any orders that have have failed to transfer due to the mapping not being configured.
Configuring the Service Type Mapping
Firstly, navigate to Partners and select the Setup Mapping button.
Map the service types between your company and your downstream partner as required.
You can also setup the default mapping for each downstream partner
For Bi-directional partners, you can also see how your upstream has mapped their service types to your service types.
We also provide a full audit log of who has mapped which service and when. Simply click on the History to see more information!