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      How do I Fail or Report a Booking

      A collection or delivery may not be successful, you can report/fail a booking as a dispatcher.

      Dispatcher Reporting

      To report as a dispatcher, follow these steps:

      1. Filter by Assigned
      2. Select the tasks/bookings you want to Report / Fail
      3. Select the Report button

      Choose the reason for the unsuccessful pickup or drop-off. Additionally, you have the option to provide a custom reason by choosing "Other."


      Screenshot 2023-05-10 at 10.23.58 AM

      4.  Your booking will now have the states Reported.

       

      Note: Please note that reporting is restricted to tasks that have been assigned.

      TIP 👏

      To find failed or reported jobs, click here.

      To see how a driver can report, please see here.