How do I Fail or Report a Booking

A collection or delivery may not be successful, you can report/fail a booking as a dispatcher.

Dispatcher Reporting

To report as a dispatcher, follow these steps:

  1. Filter by Assigned
  2. Select the tasks/bookings you want to Report / Fail
  3. Select the Report button

Choose the reason for the unsuccessful pickup or drop-off. Additionally, you have the option to provide a custom reason by choosing "Other."

Screenshot 2023-05-10 at 10.23.58 AM

4.  Your booking will now have the states Reported.


Note: Please note that reporting is restricted to tasks that have been assigned.


To find failed or reported jobs, click here.

To see how a driver can report, please see here.