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title: FAQ and Glossary | Knowledge Base
description: FAQ and Glossary
---
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1. [Knowledge Base](https://help.yojee.com/knowledge)
2. [FAQ and Glossary](https://help.yojee.com/knowledge/faq-and-glossary)
# FAQ and Glossary
- [In Product Support](https://help.yojee.com/knowledge/in-product-support)
## Drivers & Planning
- [Why do I have "Dropped Tasks"](https://help.yojee.com/knowledge/why-do-i-have-dropped-tasks)
- [Why do my ETA's look wrong?](https://help.yojee.com/knowledge/why-do-my-etas-look-wrong)
- [How are ETA times calculated?](https://help.yojee.com/knowledge/how-are-eta-times-calculated)
- [Understanding Geocoding in TCMS](https://help.yojee.com/knowledge/what-is-geocoding)
- [How to Delete Drivers in Yojee: Step-by-Step Guide](https://help.yojee.com/knowledge/how-do-i-remove-a-driver)
- [How do I see only the pickup or only the drop-off tasks?](https://help.yojee.com/knowledge/select-only-pickup-or-drop-tasks)
- [Why are the Service Times blank when I am trying to Optimise?](https://help.yojee.com/knowledge/why-are-the-service-times-blank-when-i-am-trying-to-optimise)
- [Why is the pin in the wrong location on the map?](https://help.yojee.com/knowledge/why-is-the-pin-in-the-wrong-location-on-the-map)
- [Why can't I see the orders I have just created or assigned?](https://help.yojee.com/knowledge/why-cant-i-see-the-orders-i-have-just-created-or-assigned)
- [What are the minimum operating requirements to use the Yojee App on my phone?](https://help.yojee.com/knowledge/what-are-the-minimum-operating-requirements-to-use-the-yojee-app-on-my-phone)
- [Location Trouble Shooting](https://help.yojee.com/knowledge/location-trouble-shooting)
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## Glossary
- [Understanding Yojee Terminology: Key Concepts for Seamless Operations](https://help.yojee.com/knowledge/yojee-terminology)
- [Sender](https://help.yojee.com/knowledge/sender)
- [Yojee IDs Explained](https://help.yojee.com/knowledge/ids-explained)
## Reports
- [Fixing Symbol Errors in Export Files: A Guide to Displaying Local Language in Excel](https://help.yojee.com/knowledge/exporting-a-file-in-a-different-language)
## Other
- [How to Delete a Sender in Yojee: Step-by-Step Guide](https://help.yojee.com/knowledge/how-do-i-delete-a-sender)
- [Quick Start Guides](https://help.yojee.com/knowledge/quick-start-guides)
- [Power Up with Yojee - Training Sessions](https://help.yojee.com/knowledge/power-up-with-yojee-training-sessions)
- [Dispatchers](https://help.yojee.com/knowledge/dispatchers#main-content)
- [Creating Orders](https://help.yojee.com/knowledge/dispatchers#creating-orders)
- [Managing Orders](https://help.yojee.com/knowledge/dispatchers#managing-orders)
- [Dispatching Orders](https://help.yojee.com/knowledge/dispatchers#dispatching-orders)
- [Tracking Orders](https://help.yojee.com/knowledge/dispatchers#tracking-orders)
- [Partners](https://help.yojee.com/knowledge/dispatchers#partners)
- [Network](https://help.yojee.com/knowledge/dispatchers#network)
- [Drivers](https://help.yojee.com/knowledge/drivers)
- [Senders](https://help.yojee.com/knowledge/senders)
- [Partners](https://help.yojee.com/knowledge/partners)
- [Manage](https://help.yojee.com/knowledge/manage#main-content)
- [Account](https://help.yojee.com/knowledge/manage#account)
- [Users](https://help.yojee.com/knowledge/manage#users)
- [Fleet](https://help.yojee.com/knowledge/manage#fleet)
- [Drivers](https://help.yojee.com/knowledge/manage#drivers)
- [Addresses](https://help.yojee.com/knowledge/manage#addresses)
- [Customers](https://help.yojee.com/knowledge/manage#customers)
- [Orders](https://help.yojee.com/knowledge/manage#orders)
- [Planning](https://help.yojee.com/knowledge/manage#planning)
- [Documentation](https://help.yojee.com/knowledge/manage#documentation)
- [Finance](https://help.yojee.com/knowledge/manage#finance)
- [Partners](https://help.yojee.com/knowledge/manage#partners)
- [Analytics](https://help.yojee.com/knowledge/analytics#main-content)
- [Dashboards](https://help.yojee.com/knowledge/analytics#dashboards)
- [Reports](https://help.yojee.com/knowledge/analytics#reports)
- [API Documentation](https://help.yojee.com/knowledge/api-documentation)
- [FAQ and Glossary](https://help.yojee.com/knowledge/faq-and-glossary#main-content)
- [Drivers & Planning](https://help.yojee.com/knowledge/faq-and-glossary#drivers-planning)
- [Glossary](https://help.yojee.com/knowledge/faq-and-glossary#glossary)
- [Reports](https://help.yojee.com/knowledge/faq-and-glossary#reports)
- [Other](https://help.yojee.com/knowledge/faq-and-glossary#other)
- [Release Notes](https://help.yojee.com/knowledge/release-notes#main-content)
- [Release Notes 2026](https://help.yojee.com/knowledge/release-notes#release-notes-2026)
- [Release Notes 2025](https://help.yojee.com/knowledge/release-notes#release-notes-2025)
- [Release Notes 2024](https://help.yojee.com/knowledge/release-notes#release-notes-2024)
- [Release Notes 2023](https://help.yojee.com/knowledge/release-notes#release-notes-2023)
- [Release Notes 2022](https://help.yojee.com/knowledge/release-notes#release-notes-2022)
- [Release Notes 2021](https://help.yojee.com/knowledge/release-notes#release-notes-2021)
- [Release Notes 2020](https://help.yojee.com/knowledge/release-notes#release-notes-2020)
- [New Starter Training](https://help.yojee.com/knowledge/new-starter-training#main-content)
- [Level 1](https://help.yojee.com/knowledge/new-starter-training#level-1)
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