---
title: Transport Orders – Alert Column
description: Learn what each alert icon in the Transport Orders alert column means in TCMS — including delayed orders, missing information, post-planning changes, and short-shipped items — and how to respond.
---
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# Transport Orders – Alert Column
## Understanding the alert icons on the Transport Orders page and what action to take
### Overview
The **Alert column** on the Transport Orders page gives dispatchers and managers an at-a-glance view of orders that need attention. Each icon represents a specific condition on the order — from simple data gaps through to post-planning changes that may affect operations.
When multiple alert conditions apply to the same order, only the **highest priority icon** is shown. Hover over any icon to see a tooltip explaining the condition.
---
### Alert Icons Reference
### ⚠ Post-Planning Change Warning
**Priority: 1 (Highest)**
**What it means:** The order's details have been changed after planning has already begun. Planning is considered to have started once at least one Item Tracking Number (ITN) on the order reaches **Assigned** or **Transfer-Unassigned** status.
**Tooltip:** *"Details on this order have changed since planning has begun."*
**What to do:** Review the order to understand what changed (e.g. address, quantities, timing). Check with the driver or planner to confirm the change does not affect active tasks. Re-plan if necessary.
---
### ❗ Missing Information
**Priority: 2**
**What it means:** The order is missing one or more required fields needed for processing or dispatch. This could include a missing delivery address, contact, or other mandatory data.
**Tooltip:** *"Order has missing information."*
**What to do:** Open the order and review which fields are incomplete. Complete the missing information before dispatching or planning the order.
---
### 🕐 Delayed
**Priority: 3**
**What it means:** The order is running behind schedule. This is triggered when the planned completion time has passed and the order has not yet been completed.
**Tooltip:** *"Order is delayed."*
**What to do:** Contact the assigned driver to check on progress. Consider whether replanning or customer communication is required. Check the Driver Activity report for real-time task completion status.
---
### 📦 Short Shipped
**Priority: 4 (Lowest)**
**What it means:** The order is complete, but at least one item was delivered with a quantity less than planned. For example, if 10 units were planned but only 8 were confirmed at drop-off, this alert is shown.
**Tooltip:** *"This order has one or more items that were short shipped."*
**What to do:** Review the order's item delivery quantities. Follow up with the driver or customer to confirm the discrepancy and raise any necessary claims or adjustments. You can also use the **Short Shipped** filter under Planning Status to find all affected orders.
---
### Priority Hierarchy
When an order has more than one active alert condition, only the **highest priority icon** is displayed in the Alert column. The full hierarchy is:
| Priority | Alert Type | When it applies |
| --- | --- | --- |
| **1** | Post-Planning Change Warning | Order edited after at least one ITN reaches Assigned or Transfer-Unassigned status |
| **2** | Missing Information | Required order fields are incomplete |
| **3** | Delayed | Planned completion time has passed without completion |
| **4** | Short Shipped | Completed order with Delivered Qty \< Planned Qty on one or more items |
> **Example:** If an order is both delayed and has missing information, only the **Missing Information** icon (Priority 2) is shown. To see the full picture, open the order directly.
---
### No Alert Icon
If the Alert column is empty for an order, no active alert conditions apply. The order is on track with all required information complete and no post-planning changes.
---
### Frequently Asked Questions
**Why is only one icon shown when my order has multiple issues?** TCMS shows only the highest priority alert to avoid cluttering the column. Open the order to review all conditions that may apply.
**The warning icon appeared after I edited an order — is that expected?** Yes. If you update an order after planning has begun (i.e. a driver has been assigned), the post-planning change warning is triggered automatically. This is by design so dispatchers know to review the impact of the change.
**Can I filter the Transport Orders page by alert type?** Not directly by alert icon. However, you can use the **Short Shipped** filter under Planning Status to isolate short-shipped orders. For delayed orders, use the date range and planning status filters to narrow results.
**How do I clear an alert?** Alerts clear automatically once the underlying condition is resolved — for example, once missing information is added, or once a delayed order is completed.
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