---
title: Unassigning Orders from Drivers
description: Learn how to unassign orders from drivers in Yojee TCMS using the Transport Orders page. Includes step-by-step instructions and alternatives when working in Explore or Task List views.
---

[Skip to content](https://help.yojee.com/knowledge/unassigning-orders-from-drivers#main-content)

English

Show submenu for translations

![Yojee TCMS Small Scale Use White-1](https://help.yojee.com/hs-fs/hubfs/Yojee%20TCMS%20Small%20Scale%20Use%20White-1.png?width=292&height=40&name=Yojee%20TCMS%20Small%20Scale%20Use%20White-1.png)

- Knowledge Base

Open main navigation

Close main navigation

- Knowledge Base
- English
  
  Show submenu for translations
- [Go to yojee.com](https://www.yojee.com/)

[Go to yojee.com](https://www.yojee.com/)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Knowledge Base](https://help.yojee.com/knowledge?hsLang=en)
2. [Dispatchers](https://help.yojee.com/knowledge/dispatchers?hsLang=en)
3. [Dispatching Orders](https://help.yojee.com/knowledge/dispatchers?hsLang=en#dispatching-orders)

# Unassigning Orders from Drivers

## How to remove an assigned driver from an order in Yojee TCMS.

#### **Overview**

If a job has been assigned to the wrong driver, TCMS allows you to **unassign the order** so it can be reassigned correctly.  
This action can only be performed from the **Transport Orders** page, ensuring controlled and intentional unassignment.

---

#### **How to Unassign an Order from a Driver**

Follow the steps below to unassign one or multiple orders:

1. Navigate to the **Transport Orders** page.
2. Select the **order(s)** you want to unassign.
3. Click **Assign** from the action bar at the top of the page.  
   ![](https://help.yojee.com/hs-fs/hubfs/image-png-Dec-02-2025-12-57-41-5123-AM.png?width=460&height=505&name=image-png-Dec-02-2025-12-57-41-5123-AM.png)
4. In the dropdown panel, look to the **bottom-left corner** and click the red **Unassign** link.
5. A confirmation screen will appear.
6. Select **Unassign** to confirm the action.

Once completed, the order(s) will no longer be assigned to the previous driver and can be reassigned as needed.

---

#### **Important Notes**

### **Unassigning is only available on the Transport Orders page**

You **cannot** unassign a job from:

- **Explore View**
- **Task List View**

### **Alternative Options**

If you're working in Explore or Task List and assignment needs correcting, you can:

- **Reassign directly** to another driver
- Assign the order to the **"Unknown" driver**
- Or return to the **Transport Orders** page to officially unassign it

---

#### **Use Cases**

Unassigning is helpful when:

- A driver was assigned by mistake
- A driver is unavailable or off-shift
- Tasks were optimised incorrectly
- A dispatcher wants to reset the job before reallocation

- [Quick Start Guides](https://help.yojee.com/knowledge/quick-start-guides?hsLang=en)
- [Power Up with Yojee - Training Sessions](https://help.yojee.com/knowledge/power-up-with-yojee-training-sessions?hsLang=en)
- [Dispatchers](https://help.yojee.com/knowledge/dispatchers?hsLang=en#main-content)

    - [Creating Orders](https://help.yojee.com/knowledge/dispatchers?hsLang=en#creating-orders)
    - [Managing Orders](https://help.yojee.com/knowledge/dispatchers?hsLang=en#managing-orders)
    - [Dispatching Orders](https://help.yojee.com/knowledge/dispatchers?hsLang=en#dispatching-orders)
    - [Tracking Orders](https://help.yojee.com/knowledge/dispatchers?hsLang=en#tracking-orders)
    - [Partners](https://help.yojee.com/knowledge/dispatchers?hsLang=en#partners)
    - [Network](https://help.yojee.com/knowledge/dispatchers?hsLang=en#network)
- [Drivers](https://help.yojee.com/knowledge/drivers?hsLang=en)
- [Senders](https://help.yojee.com/knowledge/senders?hsLang=en)
- [Partners](https://help.yojee.com/knowledge/partners?hsLang=en)
- [Manage](https://help.yojee.com/knowledge/manage?hsLang=en#main-content)

    - [Account](https://help.yojee.com/knowledge/manage?hsLang=en#account)
    - [Users](https://help.yojee.com/knowledge/manage?hsLang=en#users)
    - [Fleet](https://help.yojee.com/knowledge/manage?hsLang=en#fleet)
    - [Drivers](https://help.yojee.com/knowledge/manage?hsLang=en#drivers)
    - [Addresses](https://help.yojee.com/knowledge/manage?hsLang=en#addresses)
    - [Customers](https://help.yojee.com/knowledge/manage?hsLang=en#customers)
    - [Orders](https://help.yojee.com/knowledge/manage?hsLang=en#orders)
    - [Planning](https://help.yojee.com/knowledge/manage?hsLang=en#planning)
    - [Documentation](https://help.yojee.com/knowledge/manage?hsLang=en#documentation)
    - [Finance](https://help.yojee.com/knowledge/manage?hsLang=en#finance)
    - [Partners](https://help.yojee.com/knowledge/manage?hsLang=en#partners)
- [Analytics](https://help.yojee.com/knowledge/analytics?hsLang=en#main-content)

    - [Dashboards](https://help.yojee.com/knowledge/analytics?hsLang=en#dashboards)
    - [Reports](https://help.yojee.com/knowledge/analytics?hsLang=en#reports)
- [API Documentation](https://help.yojee.com/knowledge/api-documentation?hsLang=en)
- [FAQ and Glossary](https://help.yojee.com/knowledge/faq-and-glossary?hsLang=en#main-content)

    - [Drivers & Planning](https://help.yojee.com/knowledge/faq-and-glossary?hsLang=en#drivers-planning)
    - [Glossary](https://help.yojee.com/knowledge/faq-and-glossary?hsLang=en#glossary)
    - [Reports](https://help.yojee.com/knowledge/faq-and-glossary?hsLang=en#reports)
    - [Other](https://help.yojee.com/knowledge/faq-and-glossary?hsLang=en#other)
- [Release Notes](https://help.yojee.com/knowledge/release-notes?hsLang=en#main-content)

    - [Release Notes 2026](https://help.yojee.com/knowledge/release-notes?hsLang=en#release-notes-2026)
    - [Release Notes 2025](https://help.yojee.com/knowledge/release-notes?hsLang=en#release-notes-2025)
    - [Release Notes 2024](https://help.yojee.com/knowledge/release-notes?hsLang=en#release-notes-2024)
    - [Release Notes 2023](https://help.yojee.com/knowledge/release-notes?hsLang=en#release-notes-2023)
    - [Release Notes 2022](https://help.yojee.com/knowledge/release-notes?hsLang=en#release-notes-2022)
    - [Release Notes 2021](https://help.yojee.com/knowledge/release-notes?hsLang=en#release-notes-2021)
    - [Release Notes 2020](https://help.yojee.com/knowledge/release-notes?hsLang=en#release-notes-2020)
- [New Starter Training](https://help.yojee.com/knowledge/new-starter-training?hsLang=en#main-content)

    - [Level 1](https://help.yojee.com/knowledge/new-starter-training?hsLang=en#level-1)

[![Yojee Logo](https://help.yojee.com/hs-fs/hubfs/Yojee%20Primary%20Logo%20Black_HubSpot.png?width=150&height=30&name=Yojee%20Primary%20Logo%20Black_HubSpot.png "Yojee Logo")](https://www.yojee.com)

TCMS Knowledge Base

<https://www.linkedin.com/company/yojee/> <https://x.com/yojeesolutions> [mailto:support@yojee.com](mailto:support@yojee.com)

Copyright © 2026 Yojee Pte Ltd