Why do I have "Dropped Tasks"

Dropped Tasks can occur when planning during optimisation.


Hold up! You are right in the middle of planning and you see "Dropped Tasks" 

You might be thinking, What does this mean? Can I still assign the jobs?

Below are some common factors to consider when this occurs for you.

Why does this happen?

  • Capacity Restraints
    • If you have the capacity set against a vehicle type this could potentially affect your ability to assign during optimisation.
      • Eg: If the capacity of the tasks exceeds the capacity set against the vehicle type the optimiser will automatically drop the tasks as it recognises that the vehicle type assigned to that driver is not able to carry the goods. 

      • The capacity can be the weight, volume or quantity or a combination of any of the 3. 
  • Time Constraints
    • Check the pick up and drop off time slots.
      • The pickup task could be before the Plan Date (if the plan date has been enforced)
      • The time slots for both the pick up and drop off could be too close together
        • Eg: The distance between the pickup and drop off is too far and is impossible to achieve within the commit times.
        • Or the Service time does not allow for the tasks to be completed within the timeframe given.

Can I still Assign the tasks that have been Dropped? 

Good News! Yes, you can manually add the dropped tasks to the driver's timeline if you feel that the driver can still complete the tasks.

  1. Expand the Dropped tasks
  2. Click on the 3 dots
  3. Select Add to timeline
  4. Select the driver, from options displayed
  5. Assign



Need more help? Contact us at support@yojee.com ✉️