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Team Notifications

This article covers every Team Notification currently available in TCMS, what triggers each one, and how to choose who receives it.

Where to find it

Select your name in the top right, then choose Manage. Go to Team > Team Notifications.

What you can configure

For each notification, tick who should receive it:

Column Who gets the email
Dispatcher The dispatcher who created or actioned the order
All dispatchers Every dispatcher with access to the order
Organisational unit Address(es) The email address(es) set on the order's organisational unit
Group Address A custom address, or several comma-separated addresses, you set up for this purpose

Grouping, in the last column, controls whether each triggering event sends its own email (Separate) or multiple events are combined into one digest-style email (Grouped). Some rows default to Grouped and some to Separate. You can change this per notification.

Notification types

Notification What triggers it
Order cancelled An order is cancelled.
Pickup completed The pickup task for the order is completed.
Incoming transfer (DS) An order is transferred to you as the downstream partner.
Transfer declined (US) A downstream partner declines an order you transferred to them.
Dropoff failed The dropoff task for the order is reported as failed or unable to be completed.
Dropoff completed The dropoff task for the order is completed.
Pricing update Pricing on the order is updated, including pricing returned from a downstream partner.
Transfer accepted A downstream partner accepts a transferred order. Includes any carrier reference they supply.
Transfer not accepted (DS) A transferred order is not accepted by the partner within the Order Acceptance SLA set for that partnership. 
Order updated Container-related fields on the order are updated.
Planned Order changes An order is edited after planning has begun (that is, after it's been assigned or transferred and is awaiting transfer acceptance). The email confirms a change happened and links to TCMS. It does not list what changed. Check the order's audit log for the detail.
Short shipped An order is completed and one or more items were delivered in a lower quantity than expected. The email lists the affected item(s), expected versus delivered quantity, and any driver notes.

Good to know

  • New partner? Nothing is on by default. Every row starts unticked for a new company. Turn on the ones your team wants.
  • "Transfer not accepted (DS)" only fires if an Order Acceptance SLA is set. With no SLA configured on a partnership, this row has nothing to notify on for that partner, even if ticked. See "Setting up an Order Acceptance SLA."
  • "Planned Order changes" and "Order updated" can both fire on the same edit. They cover different things: Order updated is about container fields; Planned Order changes is about any edit made once the order has moved into planning. It's normal to see both if that overlap applies.
  • New notification types are added from time to time. If a row you'd expect isn't here, contact support@yojee.com and we'll confirm whether it exists yet.