---
title: Team Notifications
description: See every TCMS Team Notification available today, what triggers each one, and how to choose who gets emailed, from cancellations to short shipments and missed SLAs.
---
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# Team Notifications
## This article covers every Team Notification currently available in TCMS, what triggers each one, and how to choose who receives it.
### Where to find it
Select your name in the top right, then choose **Manage**. Go to **Team \> Team Notifications**.
### What you can configure
For each notification, tick who should receive it:
| Column | Who gets the email |
| --- | --- |
| **Dispatcher** | The dispatcher who created or actioned the order |
| **All dispatchers** | Every dispatcher with access to the order |
| **Organisational unit Address(es)** | The email address(es) set on the order's organisational unit |
| **Group Address** | A custom address, or several comma-separated addresses, you set up for this purpose |
**Grouping**, in the last column, controls whether each triggering event sends its own email (**Separate**) or multiple events are combined into one digest-style email (**Grouped**). Some rows default to Grouped and some to Separate. You can change this per notification.
Notification types
| Notification | What triggers it |
| --- | --- |
| **Order cancelled** | An order is cancelled. |
| **Pickup completed** | The pickup task for the order is completed. |
| **Incoming transfer (DS)** | An order is transferred to you as the downstream partner. |
| **Transfer declined (US)** | A downstream partner declines an order you transferred to them. |
| **Dropoff failed** | The dropoff task for the order is reported as failed or unable to be completed. |
| **Dropoff completed** | The dropoff task for the order is completed. |
| **Pricing update** | Pricing on the order is updated, including pricing returned from a downstream partner. |
| **Transfer accepted** | A downstream partner accepts a transferred order. Includes any carrier reference they supply. |
| **Transfer not accepted (DS)** | A transferred order is not accepted by the partner within the [Order Acceptance SLA](https://help.yojee.com/knowledge/how-to-set-up-an-order-acceptance-sla-for-a-partner?hsLang=en) set for that partnership. |
| **Order updated** | Container-related fields on the order are updated. |
| **Planned Order changes** | An order is edited after planning has begun (that is, after it's been assigned or transferred and is awaiting transfer acceptance). The email confirms a change happened and links to TCMS. It does not list what changed. Check the order's audit log for the detail. |
| **Short shipped** | An order is completed and one or more items were delivered in a lower quantity than expected. The email lists the affected item(s), expected versus delivered quantity, and any driver notes. |
> 
### Good to know
- **New partner? Nothing is on by default.** Every row starts unticked for a new company. Turn on the ones your team wants.
- **"Transfer not accepted (DS)" only fires if an Order Acceptance SLA is set.** With no SLA configured on a partnership, this row has nothing to notify on for that partner, even if ticked. See "Setting up an Order Acceptance SLA."
- **"Planned Order changes" and "Order updated" can both fire on the same edit.** They cover different things: Order updated is about container fields; Planned Order changes is about any edit made once the order has moved into planning. It's normal to see both if that overlap applies.
- New notification types are added from time to time. If a row you'd expect isn't here, contact [support@yojee.com](mailto:support@yojee.com) and we'll confirm whether it exists yet.
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