How to configure service type and multi-leg

Service Types are used to identify the service level your customers expect to have their goods collected or delivered.

By default, there are 3 service types that are provided in Yojee. 

  • Express (SLA of 3 hrs)
  • Next Day (SLA of 48hrs)
  • Same Day (SLA of 16 hrs)

If utilizing our booking portal, your customer can choose which service they want to book their job on. The available pickup and delivery windows will be shown using the criteria set against each of these services. 

To add or edit a new service type follow these steps:

  1. Go to Manage > Orders > Service Types

    Screenshot 2023-05-18 at 11.53.21 AM
  2. Type the name of your service type and select SAVE. (Enable the Multi-leg option)

  3. To edit, in the main view. Simply select the pencil to the right of the service type name. And to delete click on the trashcan icon.


Did you know❓🔍

  • Service types can also be used to create Operations. Operations enable the ability to automatically insert additional legs to your orders, eg all your orders may need to go via a Hub or DC, this feature allows you to do this. Want to know more? Click here for more information.
  • Once you activate the multi-leg option (refer to step 2 above for instructions on how to enable it), you will be prepared to create multi-leg orders. 


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