---
title: Location Trouble Shooting
description: Occasionally there are times where the driver's location may not be updating or may appear incorrect. This article will guide you through the common issues that may arise when accessing your driver's current location in Yojee.
---
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# Location Trouble Shooting
## Occasionally there are times where the driver's location may not be updating or may appear incorrect. This article will guide you through the common issues that may arise when accessing your driver's current location in Yojee.
### Step 1
Ensure your device's location/GPS service is **on.**
iOS:
****
Android:
### Step 2
Ensure the Yojee app hasaccess to your location.
- iPhone: Always
- Android: Allowed all the time
### Step 3
Ensure you are not on** battery-saving mode,** as certain devices may shut off usage of background service location when this mode is activated.
### Step 4
Check your location, via the **navigation-view** (Apple Maps or Google Maps), in the Yojee mobile app and **compare** it with your location in the Dispatcher web app **(explore-view).**
---
###  **What you should do/look out for?**
#### **Scenario 1**
Location on both the Explore view in Dispatcher and in your external mapping app are the same (e.g. google maps)
- If location is correct → all good ✅
- GPS/Location services of device **and** app are working well
- If location is wrong → device GPS is not working correctly ❌
- What you can do → Restart location services/ entire device
---
#### Scenario 2
Driver location on the Explore view in Dispatcher and in your external mapping app are different
- **Possibility 1**
Location updates from the mobile device are being **sent**, but the back-end is **not recording it** - hence no push to front-end.
- - What you can do → Take a screen shot (with time and location) of your app map-view screen and send to support@yojee.com
- **Possibility 2**
Location updates from the mobile device are being **sent**, the back-end is receiving it, but front-end is** not receiving it** -hence explore map is not updating
- - What you can do → Refresh the explore map view in dispatcher
- **Possibility 3**
Location updates from the mobile device are **not being sent** at all, hence explore map is not updated
- - What you can do → Take a screen shot (with time and location) of your app map-view screen and send to support@yojee.com
---
#### Scenario 3
Location on the **explore map** view in dispatcher **match** the **driver app** map view but **does not match** any **external map** app (e.g. google maps)
- Location updates are being sent, however there could possibly be a gap in time of when it waslast sent.
- What you can do → Take a screen shot (with **time and location**) of your app map-view screen and send to support@yojee.com
❗When sending your screenshot to our support team, we will need some further information to help debug the issue you are facing.
Please remember to also provide the following:
- Device Type
- Device Model
- App Version
- Device Mobile Number
- Operating System
Thank you! 😀
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