Occasionally there are times where the driver's location may not be updating or may appear incorrect. This article will guide you through the common issues that may arise when accessing your driver's current location in Yojee.
Ensure your device's location/GPS service is on.
Ensure the Yojee app has access to your location.
- iPhone: Always
- Android: Allowed all the time
Ensure you are not on battery-saving mode, as certain devices may shut off usage of background service location when this mode is activated.
Check your location, via the navigation-view (Apple Maps or Google Maps), in the Yojee mobile app and compare it with your location in the Dispatcher web app (explore-view).
Location on both the Explore view in Dispatcher and in your external mapping app are the same (e.g. google maps)
If location is correct → all good ✅
GPS/Location services of device and app are working well
If location is wrong → device GPS is not working correctly ❌
What you can do → Restart location services/ entire device
Driver location on the Explore view in Dispatcher and in your external mapping app are different
- Possibility 1
Location updates from the mobile device are being sent, but the back-end is not recording it - hence no push to front-end.
- What you can do → Take a screen shot (with time and location) of your app map-view screen and send to firstname.lastname@example.org
- Possibility 2
Location updates from the mobile device are being sent, the back-end is receiving it, but front-end is not receiving it -hence explore map is not updating
What you can do → Refresh the explore map view in dispatcher
- Possibility 3
Location updates from the mobile device are not being sent at all, hence explore map is not updated
What you can do → Take a screen shot (with time and location) of your app map-view screen and send to email@example.com
Location on the explore map view in dispatcher match the driver app map view but does not match any external map app (e.g. google maps)
Location updates are being sent, however there could possibly be a gap in time of when it was last sent.
❗When sending your screenshot to our support team, we will need some further information to help debug the issue you are facing.
Please remember to also provide the following:
- Device Type
- Device Model
- App Version
- Device Mobile Number
- Operating System
Thank you! 😀