Occasionally there are times where the driver's location may not be updating or may appear incorrect. This article will guide you through the common issues that may arise when accessing your driver's current location in Yojee.
Step 1
Ensure your device's location/GPS service is on.
iOS:
Android:
Step 2
Ensure the Yojee app has access to your location.
- iPhone: Always
- Android: Allowed all the time
Step 3
Ensure you are not on battery-saving mode, as certain devices may shut off usage of background service location when this mode is activated.
Step 4
Check your location, via the map-view, in the Yojee mobile app and compare it with your location in the Dispatcher web app (explore-view).
What you should do/look out for?
Scenario 1
Location on the explore map view in dispatcher matches the driver app map view AND an external map app (e.g. google maps)
-
If location is correct → all good ✅
-
GPS/Location services of device and app are working well
-
-
If location is wrong → device GPS is not working correctly ❌
-
What you can do → Restart location services/ entire device
-
Scenario 2
Location on the explore map view in dispatcher does not match the driver app map view
- Possibility 1
Location updates from the mobile device are being sent, but the back-end is not recording it - hence no push to front-end.
-
- What you can do → Take a screen shot (with time and location) of your app map-view screen and send to support@yojee.com
- Possibility 2
Location updates from the mobile device are being sent, the back-end is receiving it, but front-end is not receiving it -hence explore map is not updating
-
-
What you can do → Refresh the explore map view in dispatcher
-
- Possibility 3
Location updates from the mobile device are not being sent at all, hence explore map is not updated
-
-
What you can do → Take a screen shot (with time and location) of your app map-view screen and send to support@yojee.com
-
Scenario 3
Location on the explore map view in dispatcher match the driver app map view but does not match any external map app (e.g. google maps)
-
Location updates are being sent, however there could possibly be a gap in time of when it was last sent.
-
What you can do → Take a screen shot (with time and location) of your app map-view screen and send to support@yojee.com
-
❗When sending your screenshot to our support team, we will need some further information to help debug the issue you are facing.
Please remember to also provide the following:
- Device Type
- Device Model
- App Version
- Device Mobile Number
- Operating System
Thank you! 😀