The actions performed by the driver on the app are controlled in your Manage section of Yojee Dispatcher.
Task Actions
Task actions allow you to set when a driver should obtain a signature, capture a photo, confirm their arrival on site, and more. You can set these tasks for the driver to perform against either the pickup or drop task, upon completion or when a task is reported.
Some tasks are considered optional or mandatory. Optionally allows the driver to skip through the task if they are unable to activate it. If the task is considered mandatory, the driver must action before they can progress further and complete the task.
To access the Task Actions, go to Manage > Drivers > Driver App > Task Actions
Upload Signature
Allows the driver to obtain the signature at the pickup or drop-off point at completion or upon failure. This setting is optional only and cannot be set as mandatory.
🙌Did you know you can edit the signature message?
Click on the pencil as shown below and customize the message shown to your drivers.
Enter your message in the box shown, and SAVE
When a new job is assigned to the driver, the message will appear upon capturing the signature.
Please note when signing the customer will also see this message.
Upload Photo
Allows the driver to capture an image of the goods at the pickup or drop-off point at completion or upon failure. This setting is optional only and cannot be set as mandatory.
Submit OTP
Allows the driver to request a one-time pin from the pickup or drop-off contact upon completion. This setting is optional only and cannot be set as mandatory.
Capture Arrival Time
Enforces the driver to capture the arrival time for pickup and drop-off completion. This setting, once saved is mandatory. The driver cannot proceed unless this action has been completed.
Confirm Departure Time
Enforces the driver to capture the departure time for pickup and drop-off completion. This setting, once saved is mandatory. The driver cannot proceed unless this action has been completed.
Confirm the Start of the Task
Enforces the driver to confirm the start of a task (start of unloading/loading) for pickup and drop-off completion. This setting, once saved is mandatory. The driver cannot proceed unless this action has been completed.
Allow Driver to Take Note
Enforces the driver to enter a note for the dispatcher for pickup and drop-off completion. This setting, once saved is mandatory. The driver cannot proceed unless this action has been completed.
Report Reasons
Report reasons are a set of saved options for your driver to select when a task is failed. For eg, the driver may arrive and it is the incorrect address, closed, or refused due to damage, the dispatcher can configure these within Yojee.
To access the Report Reasons, go to Manage > Drivers > Driver App > Report Reasons
1. Click on Add Report Reasons to add a new reason to select from
2a) Enter your reason code (if applicable) and description of your reason eg: Damaged and then select Save.
2b) If you have a large set of reasons to create, click on the Batch Upload tab to upload.
To obtain a template simply select the Excel or CSV option and download. Once the template is configured and saved, upload it to this screen and select Save.
Once saved, the reasons for the driver to select from will be shown on the driver app
Bulk Actions
You can also update the reasons in bulk, by selecting the items and using the options to edit, delete or download.
⚠️ Please note the ID is for internal Yojee use only and should not be used unless it is for updating the existing reasons.
👏TIP
If you have a large set of reasons, use the filter to locate if you need to edit
Prefer to allow your drivers to enter their reasons? No problem! You can configure this. Click on More Options and update the toggle as shown
