Configuring the Driver App

The actions performed by the driver on the app are controlled in your Manage section of Yojee Dispatcher.

Task Actions

Task actions allow you to set when a driver should obtain a signature, capture a photo, confirm their arrival on site and more. You can set these tasks for the driver to perform against either the pickup or drop task, upon completion or when a task is reported. 

Some tasks are considered as optional or mandatory. Optional allows the driver to skip through the task if they are unable to action it. If the task is considered mandatory, the driver must action before they can progress further and complete the task.

To access the Task Actions, go to Manage > Drivers > Driver App > Task Actions

Upload Signature

Allows the driver to obtain the signature at the pickup or drop off point at completion or upon failure. This setting is optional only and cannot be set as mandatory.

🙌Did you know you can edit the signature message?

Click on the pencil as shown below and customise the message shown to your drivers.

Enter your message in the box shown, and SAVE

 

 

When a new job is assigned to the driver, the message will appear upon capturing the signature.

Please note when signing the customer will also see this message.

 

Upload Photo

Allows the driver to capture an image of the goods at the pickup or drop off point at completion or upon failure. This setting is optional only and cannot be set as mandatory.

Submit OTP

Allows the driver to request a one time pin from the pickup or drop off contact upon completion. This setting is optional only and cannot be set as mandatory.

Capture Arrival Time

Enforces the driver to capture the arrival time for pickup and drop off completion. This setting, once saved is mandatory. The driver cannot proceed unless this action has been completed. 

Confirm Departure Time 

Enforces the driver to capture the departure time for pickup and drop off completion. This setting, once saved is mandatory. The driver cannot proceed unless this action has been completed. 

Confirm Start of Task

Enforces the driver to confirm the start of a task (start of unloading/loading) for pickup and drop off completion. This setting, once saved is mandatory. The driver cannot proceed unless this action has been completed. 

Allow Driver to Take Note 

Enforces the driver to enter a note for the dispatcher for pickup and drop off completion. This setting, once saved is mandatory. The driver cannot proceed unless this action has been completed.  


Report Reasons

Report reasons are a set of saved options for your driver to select when a task is failed. For eg, the driver may arrive and it is the incorrect address, closed or refused due to damage, the dispatcher has the ability to configure these within Yojee. 

To access the Report Reasons, go to Manage > Drivers > Driver App > Report Reasons

1. Click on Add Report Reasons to add a new reason to select from

2a) Enter your reason code (if applicable) and description of your reason eg: Damaged and then select Save.

2b) If you have a large set of reasons to create, click on the Batch Upload tab to upload.

To obtain a template simply select on the Excel or CSV option and download. Once the template is configured and saved, upload to this screen and select Save

Once saved, the reasons for the driver to select from will be shown on the driver app


Bulk Actions

You can also update the reasons in bulk, by selecting the items and using the options to edit, delete or download. 


⚠️ Please note the ID is for internal Yojee use only and should not be used unless it is for updating the existing reasons. 

👏TIP

If you have a large set of reasons, use the filter to locate if you need to edit

 

Prefer to allow your drivers to enter their own reasons? No problem! You can configure this. Click on More Options and update the toggle as shown