Keeping in touch with the right people at the right locations
The Address Book allows you to create preset addresses with accurate coordinates. When creating orders using addresses from the Address Book, they are automatically linked to the corresponding entry. The platform utilises the accurate coordinates during planning and optimisation, and also considers specified opening and closing hours.
To access the address book, navigate to Manage > Addresses > Add Address
Addresses can be added individually on the Create New tab or using a Batch Upload file.
Fill in all the mandatory fields marked with an asterisk *
What are Tags?
Tags serve multiple purposes in the address system. They help determine when an address should be displayed or used, and they can also be used to filter your orders in the main List or Explore view, making it easier to find specific addresses based on certain criteria.
What does Type mean?
When adding your address, you have the option to specify the type of location. This is important because it helps determine how rules are applied to the service type in the service times configuration. By selecting the appropriate location type, you can ensure that the addressing system functions effectively based on your specific requirements.
How to Link Senders?
You can connect the particular address by selecting either all senders or specific senders.
Under Applies to, select 'Specific Senders'.
Then it will show all available senders. Simply click on the sender you wish to apply this address to.
Once the sender name is in the Selected Senders column, the address will be available to those senders through their booking portal.
Lat/Long or point of interest?
To someone living in New York City, the "Met Museum" might be very obvious. But the same information does not mean anything to someone across the globe. If you ask the same person in New York City for the address (or lat/long coordinates) of the Met Museum, he/she might not even be able to tell you!
Here's the dilemma:
- For a system to work with locations, latitude, and longitude are required
- For a driver to work with locations, a point of interest is preferred (especially if he/she does not plan to turn on the GPS)
Frequently used locations
The same dilemma happens for the customer service representative filling in customer orders. A customer request for a drop off at "Westport" could be extremely common - even though there are 26 locations with the same name around the world.
Another customer might refer to a pickup location as "my warehouse". This customer places orders 5 times a day.
Whom do I meet at which entrance?
Imagine trying to drop off a package at the Dubai Mall. Which entrance do you stop at? Do you use the loading bay? Whom do you contact after you arrive?
The Address Book
- Preset addresses can be created with accurate latitudes and longitudes
- Senders have access to these regularly used points of interest
- Orders created using addresses from the Address Book are automatically linked to the address book entry. When using batch upload of orders, the matching key of <Address Line 1> and <Contact Name> is used to link a task to an address in the Address Book.
- During planning and optimisation, accurate latitudes and longitudes are used. If opening and closing hours are specified in the address book entry, this is used in optimisation.
- During execution, drivers have access to:
- Point of interest name for convenient reference
- Accurate lat/long for GPS navigation
- Contact name and number
- Notifications intended for the pickup or drop-off of contact persons are automatically sent to address book contacts instead.
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