Operations Dashboard

A holistic view of all items throughout your business

The operations dashboard offers insights into the health of your operations as a whole, allowing you to make proactive decisions seamlessly, all within a single dashboard view. 

 

Filters Definitions

There are 6 different filters on this dashboard. Please see below for a detailed description of each filter type.

1. Date Type
2. Date Range
3. Leg
4. Sender Name
5. Service Type
6. Item Type

Date Type

There are 3 date type options in this filter. 

• Creation Date
  

  Filtering on the creation date displays order-items only created within the specified date range.

• Commit To Date
  

  Filtering on the commit to date displays order-items where tasks have a commit to date within the specified date range.

• Assigned Date
  

  Filtering on the assigned date displays order-items where tasks have been assigned within the specified date range, irrespective of what the order-item states/statuses are.

Date Range

The Date Range filter allows you to select a single date or a customised date range.

Leg

The Leg filter gives dispatchers the option to filter on a particular leg he is concerned with, or no legs at all.

If an item in inserted into the product with the multi-leg feature i.e.
Leg 1: Pick up @ A, Drop off @ B
Leg 2: Pick up @ B, Drop off @ C, Pick up @ C, Drop off @ D
Leg 3: Pick up @ D, Drop off @ E

then;

Filtering on Leg 1:
Would only show the state of the item concerned from Point A to Point B

Filtering on Leg 2:
Would only show the state of the item concerned from Point B to Point D

Filtering on Leg 3:
Would only show the state of the item concerned from Point D to Point E

Not Filtering on any Leg:

Would show the state of an item, considering all legs i.e. Point A to Point E

Take Note:

1. If a Leg is filtered → You get a Leg-State of that item.

2. If no Leg is filtered → You get an Item-State of that item.

Sender Name

The Sender filter enables a dispatcher to view all items that belong to a particular sender account  or have been transferred from one a specific upstream partner

The Sender Account must be registered in the dispatcher’s company slug. The dispatcher will not be able to see his Upstream or Downstream Partners' senders.

Service Type

The Service Type filter enables a dispatcher to view all items that are tagged to a particular service type only.

This service type refers to all service types that have only been added in the Dispatcher’s company slug. He will not be able to see his Upstream or Downstream Partners' service types.

Item Type

The Item Type filter enables a dispatcher to view all items that are tagged to a particular item type only.

This item type refers to all items types that have only been added in the Dispatcher’s company slug. The Dispatcher will not be able to see their Upstream or Downstream Partners' item types.

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Widgets Explained

Below you will find a detailed explanation for the widgets displayed when the leg filter is used and without. 

• Item State / Status - when the leg filter is not used 
• Leg State / Status  - when the leg filter is used 

Workload Distribution

• Item State
  Tells you what percentage of your items are handled by your partners and your fleet.
• Leg State
  Tells you what percentage of your items, for a particular leg, are handled by your partners and your fleet.

Unassigned

• Item State

  An item will be classified as Unassigned when any leg of that item is unassigned.

• Leg State
  An item will be classified as Unassigned in a leg, when any task in that leg is unassigned.
  

Assigned

• Item State
  An item will be classified as Assigned when all legs of that item are assigned.
• Leg State
  An item will be classified as Assigned in a leg, when all tasks in that leg are assigned.

Completed

• Item State
  An item will be classified as Completed, when all legs in that leg are completed.
  
• Leg State
  

  An item will be classified as Completed in a leg, when all tasks in that leg are completed.

Cancelled

• Item State
  Any item Cancelled within the date range selected (across any leg).
  
• Leg State
  Any item Cancelled within the date range selected (in that particular leg)
  

Total Actionable

Unassigned + Transferred Unassigned + Assigned + Transferred Assigned + Completed + Transferred Completed + Transferred Pending

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Widgets Explained for Transferred* Movements

*For use with Partners only. 

Transferred Pending 

• Item State
  Transferred-Pending accounts for all items transferred to partners that have yet to be accepted.
  
• Leg State

  Transferred-Pending accounts for all items:

  1. Transferred to partners that have yet to be accepted; AND

  2. Have the same number of legs as the applied leg filter

• Leg State
  

  An item will be classified as Transferred-Unassigned in a leg, when:

  1. It has been transferred & accepted by a partner; and

  2. Any task in that leg is unassigned

Transferred Assigned

• Item State
  

  An item will be classified as Transferred-Assigned when:

  1. It has been transferred & accepted by a partner; and

  2. All legs of that item are assigned.

• Leg State
  

  An item will be classified as Transferred-Assigned when:

  1. It has been transferred & accepted by a partner; and

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  2. All tasks of that item are assigned.

Transferred Completed

• Item State
  

  An item will be classified as Transferred-Completed when:

  1. It has been transferred & accepted by a partner; and

  2. All legs of that item are completed.

• Leg State
  

  An item will be classified as Transferred-Completed when:

  1. It has been transferred & accepted by a partner; and

  2. All tasks of that item are completed.

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Progress Funnel

• Item State
  WITHOUT the Leg filter, the dispatcher can tell how their operations is going overall (i.e. considering all items that are being handled by both their fleet or their partner’s fleet):
  • What is the total number of actionable items due
  • Of that number, how many have been assigned
  • And of those assigned, how many have been completed
• Leg State
  WITH the Leg filter applied, the dispatcher can tell how his operations is going for that particular leg (i.e. considering all items in that leg that are being handled by both his fleet or his partner’s fleet):
  • What is the total number of actionable items due
  • Of that number, how many have been assigned
  • And of those assigned, how many have been completed

 

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Completion Performance

• Item State
  The Completion Performance pie chart indicates the On Time vs Late performance for all Completed AND Transferred-Completed items
  (i.e. tells you performance for all items that were handled by you and your partners)
• Leg State
  The Completion Performance pie chart indicates the On Time vs Late performance for all Completed AND Transferred-Completed items
  (i.e. tells you performance for items in a particular leg that were handled by you and your partners)

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Risk Profiles

• Item State
  The Risk Profile pie chart informs dispatchers the risk awarded to all items (i.e. items handled by you or your partners) in the following states:
  • Unassigned
  • Assigned
  • Transferred Unassigned
  • Transferred Assigned
• Leg State
  The Risk Profile pie chart informs dispatchers the risk awarded to items in a particular leg (i.e. items handled by you or your partners); and in the following states:
  • Unassigned
  • Assigned
  • Transferred Unassigned
  • Transferred Assigned
    

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Exceptions

• Item State
  The Exceptions pie chart shows failure reasons for all items that have been reported by either you or your partners.
  
• Leg State
  The Exceptions pie chart shows all reasons for items in a particular leg that have been reported by either you or your partners.
  

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Operational Timings

• Item State
  The 3 operational timings indicate how you and your partners' fleets are doing for all items overall.
• Leg State
  The 3 operational timings indicate how you and your partners' fleets are doing for all items in a particular leg.

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Delivery In Full On Time (DIFOT)

• DIFOT score (%)
  Calculated by dividing the number of orders that are delivered in full and on time by the total number of orders placed. This gives a percentage score that represents the company's delivery performance. The formula for calculating DIFOT is:
  DIFOT = (Number of Orders Delivered in Full and On Time / Total Number of Orders Placed) x 100%
• Completed In Full 
  Number of deliveries that were completed in the time period
• Completed On Time
  Number of deliveries that were delivered within the outlined window of time during the time period