The objective of the “My Orders” Report is to provide Senders and Customers with high level information of items in a particular order via the booking portal only.
The date range filter of the My Orders report is based on the Order Creation Date.
Some key information that could be extracted from this report includes:
Who in an organisation created a particular order
Item-level details of each Pick Up and Drop Off tasks
Tracking page link for each item for easy accountability and visibility
POD link for each item for senders to validate their deliveries.
How can I view this report?
To access these reports a user must first log in to the booking portal* (*if enabled).
Go to "My Orders" against your profile on the top right of your booking portal screen after you have logged in.
This report is designed to provide an overview of the orders for a Corporate Sender account, and is only available to view per "User".
There are 3 filters in this report:
- Date Range
- Order Status
- Tracking Number
Sender able to filter out items/orders that were created within the specified date range. This allows him to better keep track of all items and their progress on a more granular level.
Sender able to filter out only items that belong a certain state. There are 3 main options here. This can help Senders reduce clutter and only focus on items that matter.
Here is a summary of what the different item states can tell the senders:
Cancelled - Item has been cancelled.
On Going - Item is en route, but not delivered yet.
Completed - Item has been delivered in full
Sender is able to search for 1 particular order/item. This is can be especially helpful when dealing with an order/item that has an urgent need to be tracked
To download your report, click on the 3 dots as shown:
This report is designed to take in any form of tracking number. This includes:
Global Tracking IDs
Yojee Order IDs,
External Order IDs,
Yojee Item IDs,
External Item IDs
⚠️ However, please note searching multiple ID's at one time is not supported