My Orders (on Customer Booking Page)

Record of all consignments and status

The objective of the “My Orders” Report is to provide Senders and Customers with high level information of items in a particular order. This report is available on the booking portal only.

Description

The date range filter of the My Orders report is based on the Order Creation Date.

Some key information that could be extracted from this report includes:

• Who in an organisation created a particular order

• Item-level details of each Pick Up and Drop Off tasks

• Tracking page link for each item for easy accountability and visibility

• POD link for each item for senders to validate their deliveries.

How can I view this report? 

To access these reports a user must first log in to the booking portal* (*if enabled). 

Go to "My Orders" against your profile on the top right of your booking portal screen after you have logged in.

This report is designed to provide an overview of the orders for a Corporate Sender account, and is only available to view per "User". 

Filters

There are 3 filters in this report:

• Date Range
• Order Status
• Tracking Number

Date Range

Sender able to filter out items/orders that were created within the specified date range. This allows him to better keep track of all items and their progress on a more granular level.

Order Status

Sender able to filter out only items that belong a certain state. There are 3 main options here. This can help Senders reduce clutter and only focus on items that matter.

Here is a summary of what the different item states can tell the senders:

• Cancelled - Item has been cancelled.

• On Going - Item is en route, but not delivered yet.

• Completed - Item has been delivered in full

Tracking Number

Sender is able to search for 1 particular order/item. This is can be especially helpful when dealing with an order/item that has an urgent need to be tracked

To download your report, click on the 3 dots as shown: