Driver Dashboard 2.0

The new Driver Dashboard enables dispatchers to focus on his fleet’s performance, and track his drivers' operational progress. This dashboard captures information that is solely handled internally.

Overview

  • Unlike the Operations and Partners dashboard, the Driver dashboard captures task-level data.

  • Reason:

    • Drivers receive jobs in the form of tasks. Their only focus is to know;

      • How many pick ups to do

      • How many drop offs to do

    • Hence, it is most useful to then report back and evaluate on the same level unit of information measure i.e. task level data


  • For tracking of items, please refer to the Operations and/or Partners Dashboard

  • The Driver dashboard is solely used to evaluate the performance of your fleet.

 

Filters Definitions

There are 6 different filters on this dashboard. Please see below for a detailed description of each filter type.

  • Date Range
  • Leg
  • Driver Name
  • Sender
  • Service Type
  • Item Type

Date Range

The Date Range filter is based on execution date/time. The execution date range helps Dispatchers reduce clutter from all items created in the system and instead focus only on actionable items only.

What is  the execution date?

An execution date range reflects items for which:

  • An action is required; or

  • An action has been performed

NOTE:
An action represents an Assignment OR Completion OR Cancellation

As such, items that fall under the following use-cases are accounted for in this date range:

  1. Commit To or From time is between the date range specified

  2. Commit To or From time is in the past of the date range specified, and items have not been completed yet (This ensures dispatchers do not overlook items in the past which may have not been completed due to failure or change of dates etc and, and as such still require attention).

  3. Completion time is between the date range specified

  4. Cancellation time is between the date range specified

TIP 👏

If a dispatcher wants to do forward planning, he may do so by custom selecting dates for the future. All items with a commit date for the future would then show up in the Unassigned KPI (if they are not yet planned already).


Leg

The Leg filter gives dispatchers the option to filter on a particular leg he is concerned with, or no legs at all.

If an item in inserted into the product with the multi-leg feature i.e.
Leg 1: Pick up @ A, Drop off @ B
Leg 2: Pick up @ B, Drop off @ C, Pick up @ C, Drop off @ D
Leg 3: Pick up @ D, Drop off @ E

then;

Filtering on Leg 1:
Would reflect data for all tasks of items concerned from Point A to Point B

Filtering on Leg 2:
Would reflect data for all tasks of items concerned from Point B to Point D

Filtering on Leg 3:
Would reflect data for all tasks of items concerned from Point D to Point E

Not Filtering on any Leg:

Would reflect data for all tasks of all items concerned, considering all legs i.e. Point A to Point E


Driver Name

The Driver Name filter enables a dispatcher to select 1 or more drivers to focus on.

The options in this filter will only reflect the dispatcher's driver names. (i.e. his own fleet)

The dispatcher will not be able to see his downstream partners' driver names.


Sender

The Sender filter enables a dispatcher to view task-level data for all items that belong to a particular sender account only.

The Sender Account must be registered in the dispatcher’s company slug.

This filter does not fetch Downstream Partners' sender names.


Service Type

The Service Type filter enables a dispatcher to view task-level data for all items that are tagged to a particular service type only.

This service type refers to all service types that have only been added in the dispatcher’s company slug.

This filter does not fetch Downstream Partners' service types.


Item Type

The Item Type filter enables a dispatcher to view task-level data for all items that are tagged to a particular item type only.

This item type refers to all items types that have only been added in the dispatcher’s company slug.

This filter does not fetch Downstream Partners' item types


Widgets Explained

Below you will find a detailed explanation for the widgets displayed when the leg filter is used and without.

Driver Utilisation

  • Without Leg Filter
    Tells you how many drivers have been assigned tasks to carry out.
    The target measure does not vary.
    i.e. The number at the end of the scale should always remain the same (the total number of drivers you see in dispatcher > driver management).
  • With Leg Filter
    Tells you how many drivers have been assigned tasks from a particular leg to carry out.
    The target measure does not vary.
    i.e. The number at the end of the scale should always remain the same (the total number of drivers you see in dispatcher > driver management).

Total Tasks

  • Without Leg Filter
    Total number of tasks assigned across all legs.
  • With Leg Filter
    Total number of tasks assigned in a particular leg.

Completion Rate

  • Without Leg Filter
    Number of completed tasks / Total number of tasks assigned across all legs.
  • With Leg Filter
    Number of completed tasks / Total number of tasks assigned in a particular leg.

Failure Rate

  • Without Leg Filter
    Number of failed tasks / Total number of tasks assigned across all legs.
  • With Leg Filter
    Number of failed tasks / Total number of tasks assigned in a particular leg.

Task Status

  • Without Leg Filter
    Of the total number of tasks assigned across all legs, the pie-chart widget describes the proportion of completed tasks vs failed tasks vs created (on-going) tasks for a particular driver(s).
  • With Leg Filter
    Of the total number of tasks assigned in a particular leg, the pie-chart widget describes the proportion of completed tasks vs failed tasks vs created (on-going) tasks for a particular driver(s).

Completion Performance

  • Without Leg Filter
    Of the total number of tasks assigned and completed across all legs, the pie-chart widget describes the proportion of on time vs late task performance for a particular driver(s).
  • With Leg Filter
    Of the total number of tasks assigned and completed in a particular leg, the pie-chart widget describes the proportion on time vs late task performance for a particular driver(s).

Exceptions

  • Without Leg Filter
    Of the total number of tasks assigned across all legs, the pie-chart widget describes the task exception reasons of a particular driver(s).
  • With Leg Filter
    Of the total number of tasks assigned in a particular leg, the pie-chart widget describes the task exception reasons of a particular driver(s).

Driver Performance

  • Without Leg Filter
    The driver performance report allows for easy comparison and evaluation of high level metrics across all/selected drivers for tasks assigned across all legs
  • With Leg Filter
    The driver performance report allows for easy comparison and evaluation of high level metrics across all/selected drivers for tasks assigned in a particular leg

TIP 👏

  • You can export data directly from the dashboards at any time. Find the 3 dots on any dashboard widget and click on Download data
  • To drill down click on any of the data displayed then click into the report link for more information.